FAQs

Here are some of our frequently asked questions. If your question isn't answered below then feel free to contact us. 

Can I use Laybuy?

Yes!

Is all the Cast Iron Enamel Cookware stove to oven?

Yes!

Does the Cast Iron Enamel Cookware work on induction cooktops?

Yes!

Do you ship to Australia?

Not at this stage but we hope to in the near future.

How do you cook/use cast iron?

Wash and dry cookware before first use. Enamelled Cast Iron can be used on gas, electric, ceramic and induction cooktops, and are oven safe to 260 °C! YAY!

However, they are not safe for use in microwave ovens, on outdoor grills or over campfires. You can use your preferred cooking oil or spray for better cooking and easier cleaning.

Do not heat an empty Dutch oven or covered casserole.  Add your choice of water, oil or butter when heating. Do not leave a pan to boil dry, as this may permanently damage the enamel.

For added longevity, pre-heat and cool your cookware gradually. Low to medium heat is best when cooking as the stovetop provides best results due to natural heat retention of cast iron. The heat retention of cast iron is amazing and far better than other cookware.

Remember to protect the surfaces you're placing your delish dish on and pop the cookware on pot pads or heavy cloths.

Enamelled cast iron is extremely durable however it may be damaged if accidentally dropped or knocked against a hard surface. If you have the unfortunate circumstance of discovering a chip, it is still safe to use your cookware if it is on the outside. Coat the chipped spot with oil to keep moisture out.

Do the lid buttons and handles heat up?

Yes. The button doesn't heat up as much as the handles do since they are cast iron. When handling the cookware use a pot mitt or oven glove.

How do you clean the cookware?

We’ve created our share of messes in the test kitchen and have had a few cooking snafus that required tons of cleanup. Here’s how to clean your enamelled cookware. (It also works well for cookware of any material, though it’s usually unnecessary for nonstick).

  1. Boil Water: Fill it halfway with tap water and put the pan on the stovetop, uncovered. Bring to a boil and boil briskly for two or three minutes, then turn off the burner.
  2. Scrape Off Residue: Then scrape the pan with a wooden spatula, pour off the water, and let the pan sit briefly. Residue will start to flake off as the pan dries. Wash the cookware with hot water and dishwashing liquid, and dry.

Remember to always cool before washing, do not put hot enamelled cookware into cold water as thermal shock may occur, resulting in cracking or loss of enamel.

Is cast iron non stick?

Cast iron is different from your normal 'non stick' but the enamel coating provides a beautiful surface, ensure you have butter or oil.

Are they stocked in stores?

Not at this stage but stay tuned. 

Pricing

The prices for the products listed on this site are in New Zealand dollars and include GST, but exclude delivery charges. We reserve the right to amend or rectify any errors in pricing or product description within 24 hours of being notified of it.

Shipping

KitCo orders are usually dispatched the same business day your order is placed. Please note that during promotional periods, your KitCo order may be dispatched up to three days after your order is placed. 

KitCo orders are sent via Courier Post and for South Island addresses we use the Economy service. You will receive an email once your order has been dispatched, with your tracking details.  If you have not received your dispatch email please check your junk folder.

After your parcel leaves  KitCo HQ, it should take one to four business days to get to your place. Please email kitco@pepperandme.co.nz if your parcel hasn't arrived four business days after dispatch. Delivery to rural addresses may take longer in some areas.

Please ensure the delivery address and the receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.  We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. Delivery will be deemed to have been made when the goods arrive at the delivery point agreed with you.

You must notify us within 7 working days of the dispatch date if you have not received an item.  

Are imperfections normal?

Cast Iron cookware is all individually moulded and the sand process gives items an organic finish. We quality check every piece before dispatching however remember every piece is unique just like fingerprints.

Pin holes and dimples are a common result of the enamel coating of cast iron cookware and our manufacturers endeavour to eliminate them however if discovered on the outer surface it will not jeopardise the integrity of your cookware.

What do I do if my item is damaged?

We take every care when packing your order as our products are fragile. We rely on a third party courier to deliver your order in the same condition it left our warehouse. If your order is damaged in transit, please contact us immediately.  Please email us with photographic evidence and provide full details of condition/damage. Please do NOT dispose of any items until advised by us as we are often required to return these to the courier for inspection.

Can I return items?

We stand by the quality of our products and with order information (name and order number) we will endeavour to make things right if you are not satisfied with your purchase.

If our check system at dispatch has missed a manufacturing fault we will happily replace the part (lid and/or base) in question upon receiving order information and photos within 7 working days of order being dispatched.
We will not replace if products have been misused. Please see care instructions included with every delivery.

For change of mind about size or colour we ask that the item be returned at your cost, in original box, adequately packaged within 14 working days of order being placed. Once received the replacement item will be sent at your cost.

Contact Us

kitco@pepperandme.co.nz contact us. 

You can collect orders from the Pepper & Me warehouse at Unit 16, 16 Paerangi Place, Tauriko, Tauranga.   

Open from 9am till 4pm Monday thru Friday (excluding public holidays).